Support
Answers to common questions, and how to reach us if yours is not here.
Getting in touch
Email support@ourpantry.app. A single person reads this mailbox. We aim to reply within five working days, although a complex problem may take longer to resolve. Plain detail helps more than a formal report.
To help us reproduce a problem, please include:
- what you were doing and what happened instead;
- the screen you were on — Plan, Shop, Spending, or Settings;
- your iPhone model and iOS version;
- roughly when it happened, and whether you were offline at the time.
Please do not include passwords or payment details. We will never ask you for them.
Frequently asked questions
What is OurPantry?
A household grocery app that remembers the things you buy regularly, gathers the ones that are likely due into one short review, and keeps your next shop in sync with the other person in your household.
How can I try OurPantry?
Register your interest as an external tester for iPhone by emailing support@ourpantry.app. Our team will follow up with access details when available.
Does OurPantry know what is in my cupboards?
No, and it never claims to. It follows the rhythm you set — for example “usually bought every 7 days” — and tells you why something has been suggested. You are never asked to record everything you use.
How many people can share a household?
An OurPantry household currently supports two members. Both people share the next shop and household grocery memory.
Will I get a lot of notifications?
No. Reminders are off until you turn them on. When they are on you will get at most two restock reminders per household shopping cycle, at a delivery time you pick between 08:00 and 20:00. The default is 18:00, and quiet hours run from 20:00 to 08:00.
What do notifications say on my lock screen?
Something deliberately generic, such as how many things need a quick check before your planned shop. They never name a product, a price, a shop, or what another household member did.
What happens to a receipt I photograph?
It is stored privately for your household and sent for text detection so the shop total can be read. Receipts are optional — you can record a total by hand, or record nothing at all.
Does it work in a shop with no signal?
Yes. You can add, edit, tick off, and finish a shop while offline, and your changes are replayed once you reconnect.
Is my usage tracked?
Only if you say yes. Product analytics is a separate opt-in choice with nothing pre-ticked, it never includes product names, prices, or receipt contents, and you can withdraw it at any time in Settings.
Will OurPantry save me money?
We do not claim that. OurPantry can show what your household spends and how that compares with a budget you set, but it does not promise a saving and cannot tell you where to shop more cheaply.
Is there an Android version?
OurPantry is built for iPhone. We have nothing to announce about other platforms yet.
How do I delete my account?
From inside the app, in Settings under Account. The Account deletion page explains each step and exactly what is removed.
Accessibility
OurPantry is built to work with Dynamic Type, VoiceOver, Reduce Motion, increased contrast, dark appearance, and one-handed use, and never relies on colour alone to convey meaning. If something is hard to use with the settings you rely on, please tell us — that counts as a bug.
Privacy and your account
The privacy policy describes what OurPantry handles and which providers are involved. To close your account, follow the steps on the Account deletion page.